Missed-call recovery for local service businesses

Turn missed calls into complete job requests.

WorkLatch helps service businesses follow up on eligible missed calls with one consent-based customer-care text and a secure request form, so customers can send the details, photos, timing, and context you need before you call them back.

Get Started See How It Works

$39.99/month 100 Rescue Activations included

  • Keep your existing number
  • Consent before text
  • No Rescue-call recording
OVERVIEW · EXAMPLE

Good morning, Alex

Rescue Mode on
Calls today4
Ready requests2
Phone setup Ready
Recent requestsView all
Leak repairCalled 2× · TodayNEW
Water heater serviceTomorrow · Photos attachedCONTACTED

Desktop web view · Example

Practical by design

Built for the way local service businesses actually work.

Keep your business number

WorkLatch is designed to work with conditional forwarding from the number your customers already call.

Consent before the Rescue text

An eligible caller must complete the WorkLatch Press-1 consent step before the Rescue message is created.

No endless SMS interview

The customer receives a secure web request form instead of getting dragged through a long text conversation.

No call recording or transcription

WorkLatch does not record or transcribe customer calls.

How it works

From missed call to job request.

A clear path for eligible callers, with consent and safeguards built into the handoff.

  1. 01

    Your customer calls

    The customer calls the business number they already know.

  2. 02

    You miss the call

    When configured, an unanswered call can be conditionally forwarded to WorkLatch.

  3. 03

    WorkLatch checks the call

    Call Defense and Rescue eligibility rules help prevent obvious noise from becoming Rescue activity.

  4. 04

    Caller consents

    An eligible caller hears the WorkLatch customer-care prompt and presses 1 before a Rescue text is sent.

  5. 05

    You get the request

    The secure intake collects the details the customer provides and turns a completed submission into a structured job packet.

What WorkLatch solves

What it solves

Make the missed call easier to understand.

You cannot always stop what you're doing to answer the phone. WorkLatch is designed to make the calls you miss easier to understand and follow up on.

Instead of piecing together a voicemail or starting another round of phone tag, customers can use the secure request form to explain the job, timing, location context, and other details your business has configured.

Rescue flowExample
AP
Ace PlumbingCustomer-care Rescue
  1. Missed call
  2. Eligible caller
  3. Press 1 received
  4. Rescue text sent
  5. Intake opened
  6. Job request ready
Rescue Activation1Automatic texts1Job packetReady

The job packet

Everything the callback needs, in one place.

The customer explains the request. WorkLatch organizes the completed submission into a job packet your business can review.

EXAMPLE REQUESTNEW

Kitchen sink leak

Jordan M. Called 2×

The pipe under the kitchen sink is dripping quickly when the water runs. The cabinet floor is getting wet.
ServiceLeak repairTimingTodayLocationBaltimore, MDUrgencyUrgent
Customer photo
Customer photo
Configured intake answerLeak visible when faucet runs

Customer-provided details remain structured for review.

Usage with discipline

Not every missed call becomes a Rescue.

WorkLatch is designed to create Rescue usage only after the required eligibility and consent conditions are met.

Blocked or spam No Rescue Activation

Excluded caller No Rescue Activation

No valid Press 1 No Rescue Activation

Existing Rescue No duplicate Rescue

Legitimate new Rescue One activation, at most one text

Made for the field

Built for businesses that cannot always pick up.

These are examples, not limits. WorkLatch supports an Other / Custom Service setup for local service businesses.

Plumbing
HVAC
Electrical
Cleaning
Landscaping
Roofing & contracting
Junk removal
Mobile services
Handyman
Painting
Appliance repair
Garage door service
Moving services
Auto detailing
Pool & spa service
Other / Custom Service

Simple pricing

Missed-call follow-up for service businesses.

Web-first tools for service businesses that want useful request details before the callback.

WorkLatch Standard

Available now

$39.99per month

100 Rescue Activations per billing cycle.

  • 100 Rescue Activations per billing cycle
  • Missed-call Rescue workflow
  • Call Defense and eligibility safeguards
  • Excluded-caller controls
  • Consent-based customer-care messaging
  • Secure dynamic customer intake
  • Configurable services and intake questions
  • Customer photo and video uploads
  • Structured job packets
  • Lead and request tracking
  • Repeat-call customer context
  • Business dashboard and usage visibility
  • Conditional-forwarding setup
  • Rescue Mode controls and scheduling
  • Duplicate and cooldown safeguards
Get Started

Subscription renews monthly until canceled. Cancellation is intended to take effect at the end of the current paid billing period. View Terms

Clear boundaries

Customer-care messaging, without the mystery.

WorkLatch keeps the Rescue flow focused: eligibility, affirmative consent, one secure request path, and business-specific safeguards.

  • Press 1 before the Rescue text
  • STOP and HELP support
  • No Rescue-call recording or transcription
  • Secure request links
  • Mobile information is not sold or shared for promotional or marketing purposes
  • Business-specific abuse and suppression controls
  • Reasonable security safeguards

FAQ

Straight answers before you start.

WorkLatch is intentionally narrow: help eligible missed callers explain what they need, then give the business a useful request to review.

Do I have to replace my business phone number?

No. WorkLatch is designed to work with conditional forwarding from the business number your customers already call to the WorkLatch phone connection used for missed-call handling. Exact forwarding setup can vary by carrier.

Does every missed call count toward my Rescue usage?

No. A raw missed call is not automatically a Rescue Activation. Eligibility, exclusions, human verification, consent, duplicate/cooldown behavior, and other safeguards are evaluated before legitimate Rescue usage is created.

What does the caller receive?

After an eligible caller gives valid Press-1 consent, WorkLatch can send one customer-care Rescue message containing the secure request link.

Does WorkLatch record my customers' calls?

No. WorkLatch does not record or transcribe customer calls.

What can a customer send through the request form?

Depending on the business's intake configuration, a customer can provide service details, timing, answers to configured questions, and supported photos or video.

Is WorkLatch a chatbot?

No. The primary Rescue flow is designed to send the customer to a structured secure web intake rather than conduct an open-ended SMS conversation.

How much does WorkLatch cost?

The current WorkLatch subscription is $39.99 per month and includes 100 Rescue Activations per billing cycle. There is no free trial.

Can I cancel?

WorkLatch subscriptions renew monthly until canceled. Unless otherwise stated, cancellation is intended to take effect at the end of the current paid billing period. See the Refund & Cancellation Policy for details.

What is WorkLatch Scale?

WorkLatch Scale offers custom capacity and commercial terms for growing businesses. Talk to WorkLatch about your requirements; custom terms are provided after review.

Ready when the phone is not

Make the missed call easier to call back.

Give customers a clear way to tell you what they need, before you have to stop the job and chase down the details.

Get Started with WorkLatch See How It Works